3 Tips for Using Telehealth 

#1: Accept
Appointment Reminder Notifications & Never Forget an Appointment!

The most important tip to follow is to make sure you've granted TICC permission to send your appointment reminders (email, SMS, or both) from the online client portal. You can ask TICC office admin when scheduling your appointments to make sure they add this useful reminder feature to your client profile.

• Read More about Appointment Reminders

You should experience your telehealth counseling appointment exactly as you would for an in-office appointment. We want to make sure your telehealth counseling experience is of the best quality, which includes:

• Having a safe, private, and confidential space to talk about your experiences, thoughts, feelings, goals, successes, upsets, dreams...

• Having your counselor's undivided attention and they being able to have yours. :)​

  • If you are a car...​ sometimes that's the only private spot. We can still hold our telehealth appointment as long as you are parked in a safe location, you inform your counselor where you are in case of emergency, and you are able to effectively engage with your on-screen counselor.

• Being able to see and hear your counselor clearly without any environmental distractions or technology interferences.

  • If you are in public, make sure that the environment is conducive for counseling, like a park or an empty office space -- so no loud backgrounds unless you have noise canceling ear/head phones​; no other folks present unless you authorize them to be present and are actively participating with you in your session.

• Having access to appropriate supports (like an ESA or authorized person for planned sessions) and comforts (like fidget toys, blanket, or cup of tea or coffee)